Internet help and home network tips
Quick Fixes for Common Internet and Wi-Fi Problems
Before calling support, try these simple checks. Many slow speeds, buffering, Wi-Fi drops, and device connection problems come from the home network, router placement, Wi-Fi signal, or a single device issue.
Start With This 5-Minute Check
These steps help identify whether the problem is with one device, Wi-Fi coverage, your in-home network, or something that needs Lovelock Highspeed support.
Check more than one device
If only one phone, tablet, TV, or computer is having trouble, the issue may be that device instead of the internet service.
Move closer to Wi-Fi
If the connection improves near the router, the issue is probably Wi-Fi range, interference, or router placement.
Look at cable condition
Check for obviously loose, damaged, pinched, or chewed cables. Do not disconnect or rearrange service equipment.
Try a simple speed test
Run a speed test near the router with one device active. Turn off VPNs first if you use one.
Write down what changed
Note when the issue started, which devices are affected, and whether it happens in one room or everywhere.
Know What Equipment You Have
Telling us what equipment is installed helps support narrow down the issue faster.
Wireless customers
Outdoor radio plus indoor router
Wireless customers usually have outdoor wireless equipment plus one of these indoor routers: UBNT airCube, TP-Link, or Netgear.
- Do not move or turn the outdoor wireless equipment
- Tell us which indoor router brand you have
- Tell us if new trees, buildings, trailers, or equipment may block the signal path
Fiber customers
Fiber ONU, with or without a router
Fiber customers may have only a fiber ONU, or a fiber ONU plus a Netgear or MikroTik router.
- Do not disconnect or bend the fiber cable
- Do not look into fiber connectors or ports
- Tell us whether you have just the ONU or an ONU plus a router
Common Home Network Problems
Most home internet complaints fall into a few patterns. Use the cards below to narrow down what may be happening.
Slow speeds
Internet feels slow
Slow speeds can be caused by Wi-Fi distance, too many devices using bandwidth, weak signal, VPNs, old devices, or background downloads.
- Test close to the router
- Pause large downloads or updates
- Test with more than one device
Weak Wi-Fi
Some rooms have poor signal
Wi-Fi gets weaker through walls, metal, appliances, cabinets, concrete, and long distances.
- Keep the router in an open area
- Avoid placing it behind TVs or inside cabinets
- Ask about better Wi-Fi coverage options
Buffering
Streaming keeps pausing
Streaming problems may come from weak Wi-Fi, a busy household, an overloaded streaming device, or the streaming service itself.
- Check whether other apps stream normally
- Test from the same room as the router
- Check whether other devices are downloading
One device
Only one device has trouble
If the rest of the home works, the affected device may need a software update, may be too far from Wi-Fi, or may have its own network setting issue.
- Compare it with another device nearby
- Check that Wi-Fi is enabled on that device
- Check for device updates
Video calls
Calls freeze or sound choppy
Video calls depend on upload speed, Wi-Fi signal, device performance, and other devices using the network at the same time.
- Sit closer to the router
- Close unused video or cloud apps
- Pause large uploads during calls
Sudden change
Service suddenly got worse
A sudden change can point to damaged cabling, equipment movement, signal blockage, device changes, or a network issue that needs support.
- Note when the issue started
- Check whether all devices are affected
- Call if the issue continues
Better Wi-Fi Starts With Placement
Your internet plan brings service to the home. Your Wi-Fi router spreads that connection inside the home. Router location has a major effect on speed, coverage, and reliability.
- Place the router in an open, central location when possible
- Keep it away from metal shelves, thick walls, appliances, and cabinets
- Avoid placing it directly behind TVs or under desks
- Ask us about better coverage if large areas of the home have weak signal
Helpful Checks Before Calling Support
These details help us troubleshoot faster when you contact Lovelock Highspeed.
Speed test tips
How to get a useful speed test
- Test near the router first
- Use one device for the test
- Turn off VPNs during the test
- Note the download, upload, and ping numbers
What to tell us
Information that helps support
- Your service address
- Whether you have fiber or wireless service
- Your router type: airCube, TP-Link, Netgear, MikroTik, or ONU only
- Whether all devices or one device is affected
- When the problem started
Quick Answers
Common internet and Wi-Fi questions.
Why is my Wi-Fi slower in some rooms?
Wi-Fi signal weakens with distance and can be blocked by walls, appliances, metal, mirrors, cabinets, and furniture. If service is good near the router but poor in another room, the issue is likely Wi-Fi coverage.
Why does one device have problems while everything else works?
That usually points to the device itself, its Wi-Fi signal, software, age, or settings. Compare it with another device in the same room before assuming the whole connection is down.
Should I press the reset button on my router?
No. Pressing a reset button can erase settings and make troubleshooting harder. Call Lovelock Highspeed before using any reset button or changing router settings.
What should wireless customers avoid?
Do not move, turn, adjust, or climb to reach outdoor wireless equipment. Wireless customers may have an indoor UBNT airCube, TP-Link, or Netgear router, but the outdoor equipment should be handled by Lovelock Highspeed.
What should fiber customers avoid?
Do not disconnect, bend, or look into fiber cables or fiber ports. Fiber customers may have only an ONU, or an ONU plus a Netgear or MikroTik router. Call us before changing equipment or settings.
When should I call support?
Call if all devices are affected, service suddenly changed, you see damaged equipment or cables, outdoor wireless equipment may have moved, or the same issue continues after checking device location, Wi-Fi signal, and speed-test results.
Still having trouble?
Call Lovelock Highspeed and tell us what you checked. We’ll help narrow down the issue.
These tips are general guidance. Do not change advanced network settings, press reset buttons, move mounted equipment, disconnect fiber cables, or climb to reach outdoor service equipment unless instructed by Lovelock Highspeed.