Lovelock Highspeed Terms & Conditions

Terms of Service

Lovelock Highspeed Terms of Service

  1. Overview These Terms of Service (“Agreement”) govern the use of internet services provided by Lovelock Highspeed (“Provider”) for both wireless and fiber-optic connections. By using our services, you (“Customer”) agree to be bound by this Agreement.

 

  1. Service Offerings
  • Lovelock Highspeed provides high-speed internet services via wireless and fiber-optic networks.

  • Service availability is dependent on network infrastructure and may vary by location.

  • Speeds and service performance may differ between wireless and fiber connections and are subject to equipment capability, network congestion, and environmental factors.

 

  1. Equipment Use and Ownership
  • All equipment provided by Lovelock Highspeed (including routers, antennas, and ONTs) remains the property of the Provider.

  • Equipment is provided for use during the term of active service and must be returned upon cancellation.

  • Customers must not modify, move, or tamper with any Provider-owned equipment unless instructed by an authorized technician.

  • Customers are responsible for protecting the equipment from damage, theft, or misuse.

  • If equipment is lost, damaged, or unreturned upon service termination, Customers may be charged for repair or replacement costs.



  1. Installation and Onsite Access
  • Provider will install necessary equipment at the Customer’s premises and determine appropriate placement.

  • Any subsequent service visits to the property are billable.

  • Customers must allow reasonable access to Provider personnel for installation, maintenance, and repair.

 

  1. Service Cancellation Policy
  • Customers must provide a minimum of 30 days’ written notice to cancel service.

  • Cancellations must be received before the start of a new billing cycle to avoid charges for that month.

  • Invoicing is generated on the 1st of each month unless otherwise specified in writing.

  • Outstanding balances and unreturned Provider-owned equipment must be resolved before service is officially terminated.

 

  1. Billing and Payment Terms
  • Monthly invoices are issued on the 1st of each month.

  • Payment is due by the due date specified on the invoice.

  • Late payments may result in service suspension or late fees.

  • Automatic payment options are available and encouraged.



  1. Acceptable Use
  • Customers agree not to use the service for unlawful purposes, including copyright infringement, hacking, or sending spam.

  • Excessive use that degrades network performance may result in traffic management or service suspension.

  • Provider reserves the right to investigate and respond to violations of this policy.

 

  1. Service Limitations and Maintenance
  • Service performance may be affected by factors outside of Provider’s control.

  • Scheduled maintenance and emergency repairs may cause temporary outages. Provider will make reasonable efforts to notify Customers in advance.

  • Provider is not responsible for damages arising from temporary service outages or slowdowns.

 

  1. Liability Disclaimer
  • Lovelock Highspeed disclaims liability for any loss of data, service interruptions, or damages resulting from the use of its services.

  • Maximum liability for any claim related to service is limited to the fees paid for the affected month.

 

  1. Changes to Terms
  • Lovelock Highspeed reserves the right to modify this Agreement at any time.

  • Material changes will be communicated to Customers via email or bill notice.

  • Continued use of the service after changes are made constitutes acceptance of the revised terms.

 

  1. 30-Day Trial Period (Fiber and Wireless Services)
  • All new customers (fiber or wireless) are eligible for a 30-day trial period.

  • If the customer cancels service within 30 days of activation, they will only be subject to a $25 cancellation fee.

  • This trial period applies even if the customer has signed a term agreement.

  • All Provider-owned equipment must be returned in good working condition within 10 business days of cancellation.

  • Failure to return or damage to equipment may result in additional charges.

 

  1. Contact Information For questions, billing concerns, or technical support, please contact:
  • Phone: 775-455-2544

  • Email: service@lovelockhighspeed.com

  • Mailing Address: PO Box 1847, Yerington, NV 89447

 

By using Lovelock Highspeed services, you acknowledge that you have read, understood, and agreed to these Terms of Service.

 

Lovelock Highspeed - Acceptable Use Policy

This Acceptable Use Policy (“Policy”) outlines acceptable and unacceptable use of Lovelock Highspeed’s fiber internet services.
All customers must comply with this Policy as a condition of service.

1. Lawful Use Only:
You may not use the service to engage in any activity that is unlawful or harmful to others. This includes, but is not limited to, transmitting or accessing child pornography, committing fraud, or engaging in hacking or denial-of-service attacks.

2. Network Abuse:
You may not use the service in a way that could damage, disable, or impair the network or interfere with other customers’ use of the service. Prohibited actions include network probing, port scanning, and spamming.

3. Resale and Redistribution:
Resale or redistribution of internet service to others without written authorization is strictly prohibited.

4. Security:
You are responsible for ensuring that your network and devices are secure. Lovelock Highspeed is not responsible for any loss resulting from your failure to secure your network.

5. Violation:
Violation of this Policy may result in suspension or termination of service. Lovelock Highspeed reserves the right to investigate any suspected breach and take appropriate action.

Lovelock Highspeed - Billing Policy

This Billing Policy governs the billing practices for Lovelock Highspeed fiber internet services.

1. Billing Cycle:
Customers are billed monthly in advance. Billing begins upon successful installation and activation of service.

2. Payment Methods:
We accept credit cards, debit cards, and bank transfers. Automatic payments are required unless otherwise agreed upon.

3. Late Payments:
Payments not received within 10 days of the due date may be subject to a late fee. Accounts more than 30 days past due may be suspended or sent to collections.

4. Cancellation and Refunds:
Customers may cancel service with written notice. Early Termination Fees (ETF) apply for customers under contract. Prorated refunds are not issued unless cancellation occurs within the 30-day trial period.

5. Disputes:
Billing disputes must be reported within 30 days of the invoice date. After this period, charges are considered valid and final.

Lovelock Highspeed - Technical Support Policy

This Technical Support Policy outlines the support services available to Lovelock Highspeed customers.

1. Support Hours:
Technical support is available by phone and email Monday through Friday, 8:00 AM to 10:00 PM. Emergency support is available for service outages. Additional levels of support are available for business customers. 

2. Support Scope:
We provide support for the fiber connection, ONT device, and Lovelock Highspeed-managed routers. We do not support third-party routers or internal home networking beyond the primary connection point.

3. Troubleshooting:
Customers may be asked to perform basic troubleshooting steps such as power cycling equipment or verifying cable connections prior to a technician being dispatched.

4. Technician Visits:
On-site visits are scheduled as needed and may be subject to a service call fee if the issue is not found to be caused by our equipment or network.

5. Upgrades and Maintenance:
We may perform scheduled maintenance that could impact service. Notices will be sent in advance whenever possible.

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