Lovelock Highspeed service terms.

1. Service availability

Lovelock Highspeed provides internet service where network facilities, location conditions, and service requirements allow. Availability must be confirmed by address before installation can be scheduled.

• Fiber service may be available at eligible addresses.
• Fixed wireless service may be available for some rural or outlying locations.
• Business locations may require additional review before service is confirmed.
• Submitting an availability request does not guarantee service.

2. Installation and upfront payments

Required upfront payments must be completed before installation is scheduled.

• Any applicable installation charge is due before installation.
• The prorated first month of service is due before installation.
• Installation scheduling occurs after service availability and required payments are confirmed.
• Some locations may require additional review, site work, trenching, equipment, or special installation considerations.

Standard and promotional installation

If service is cancelled before the end of a promotional service term, an installation recoupment or early termination charge may apply based on the difference between the full standard installation fee and the promotional installation amount paid, as provided in the applicable service agreement.

3. Monthly billing

Lovelock Highspeed bills monthly for internet service.

• Invoices are issued on the 1st of each month.
• Invoices are due by the 15th of each month.
• Accounts become past due on the 16th.
• A $5 late fee applies after the 16th.
• Service may be suspended when an account is more than 30 days past due.

4. Plans, speeds, and performance

Internet plans are provided according to the selected plan and the service type available at the location. Actual performance can vary.

• Performance may be affected by customer equipment, Wi-Fi conditions, device capability, building materials, network conditions, and the websites or services being used.
• Wireless service may also be affected by signal quality, terrain, trees, equipment placement, weather, and other location-specific factors.
• Lovelock Highspeed does not control third-party websites, streaming platforms, gaming networks, or services outside its network.
• Broadband label information is available on the Broadband Labels page.

5. Equipment

Customer location equipment may be provided by Lovelock Highspeed depending on service type, plan, and installation requirements.

• Installed service equipment remains the property of Lovelock Highspeed unless otherwise stated in writing.
• Customers must not move, modify, tamper with, disconnect, or remove installed equipment or service wiring unless instructed by Lovelock Highspeed.
• Customers should keep service equipment plugged in unless a Lovelock Highspeed technician asks otherwise.
• Customers may be responsible for damaged, missing, unreturned, or misused equipment.

Equipment recovery values

6. Customer responsibilities

Customers are responsible for using Lovelock Highspeed service and equipment properly.

• Keep account information accurate and current.
• Pay invoices by the due date.
• Keep Lovelock Highspeed equipment powered and connected unless instructed otherwise.
• Do not tamper with or move installed service equipment.
• Provide safe and reasonable access when service work is scheduled.
• Use the service lawfully and in a way that does not harm the network or other users.

7. Service interruption, maintenance, and support

Lovelock Highspeed may perform maintenance, repairs, upgrades, or network changes that may affect service. Customers should report poor service experiences so Lovelock Highspeed can review them.

• Service support is available from 6:00 AM to 8:00 PM, 7 days a week.
• Customers should call if service is down, slow, intermittent, or not performing as expected.
• Customers should not unplug, reset, or move equipment unless a Lovelock Highspeed technician instructs them to do so.
• Keeping equipment connected may help Lovelock Highspeed diagnose issues and avoid unnecessary in-person service visits.

8. Account suspension and termination

Lovelock Highspeed may suspend or terminate service for non-payment, misuse, violation of service terms, damage to equipment, or other account issues allowed by the applicable agreement.

• Accounts more than 30 days past due may be suspended.
• Charges may continue or stop according to the applicable account policy and service status.
• Equipment must be returned when required.
• Unreturned or damaged equipment may result in equipment recovery charges.

9. Changes to service or terms

Lovelock Highspeed may update service offerings, policies, prices, equipment options, or terms. Updated terms may be posted on this website or provided to customers through other account notices.

10. Questions

Contact Lovelock Highspeed if you have questions about service terms, billing, equipment, installation, or account status.